Getting to Messages
In your admin dashboard, click Messages in the left sidebar. You’ll see a list of all your messages organized by status: All, Drafts, and Sent. To write a new email, click New Message in the top-right corner.Composing an email
Choose your recipients
Use the To dropdown to select who receives the email. You can send to:
- All active members — everyone with an active membership in your organization
- A specific membership level — for example, “Family” or “Individual” members only
- A tag — members tagged “Board Members,” “Volunteers,” or any other tag you’ve applied
- Event registrants — everyone who signed up for a specific event
- Custom selection — hand-pick specific members
Write your subject line
Enter a clear, specific subject line. Subject lines are the first thing your members see in their inbox — make them descriptive enough to stand on their own.
Write your message
The message body uses the same rich text editor as the page editor. You can add headings, bold and italic text, links, bulleted and numbered lists, images, and more. Write as much or as little as the message warrants.
Send a test email
Click Send Test to Me to preview exactly what your members will receive, including your club’s branding, before sending to anyone else.
Targeting options
Targeting lets you reach the right people without spamming everyone.All active members
The default option. Reaches every member with an active membership status — the most common choice for newsletters and organization-wide announcements.
By membership level
Send only to members of a specific level, such as “Individual,” “Family,” or “Student.” Useful for level-specific announcements like dues reminders or tier-exclusive events.
By tag
Tags like “Board Members” or “Finance Committee” let you reach specific groups without creating separate membership levels. Apply tags to members in the Members section.
By event
Send to everyone registered for a specific event. Useful for last-minute logistics updates, post-event thank-yous, or sharing event materials.
Viewing sent messages
Every message you send is saved to your Messages history. Click any sent message to see:- The full email content
- How many members received it
- When it was sent
- The recipient filter that was used
How Haven sends email
Haven sends all messages through its shared email infrastructure usingnotifications.gohaven.co as the sending domain. Your members’ inboxes display your club’s name as the sender — for example, “Riverside Canoe Club” — not Haven or a generic address.
If your members have a secondary email address on file, they receive a copy at that address automatically. This is especially useful for household memberships where both partners want to stay informed.
notifications.gohaven.co. Contact support if you’re interested in setting this up.