{slug}.gohaven.co/member — where {slug} is your organization’s unique subdomain — and it’s completely separate from the public-facing pages of your website. Every member gets their own login and sees only their own account data alongside shared resources you’ve made available.
How members sign in
Members reach the portal at{slug}.gohaven.co/member. Members can sign in with either:
- Email and password — standard email/password credentials
- Google — one-click sign-in via Google OAuth
If a member can’t sign in, verify that the email address on their Haven member record matches the email they use to sign in. You can update this from the Members section of your admin dashboard.
How members get access
There are two ways a member can get portal access:Invitation email
Send an invitation from your admin dashboard (Members → select a member → Send Invite). The member receives an email with a link that takes them directly into the portal after signing in.
What members can do in the portal
Once signed in, members have access to the following sections from the sidebar:| Section | What it does |
|---|---|
| Dashboard | Welcome screen showing membership status, upcoming events, and any outstanding balance |
| Profile | Update personal details, contact info, address, and directory visibility preferences |
| Events | Browse upcoming events, register, and view past registrations |
| Files | Download documents and files your organization has shared |
| Directory | Browse and search other members who have opted in to the directory |
| Payments | View payment history, manage payment method, and pay outstanding dues |
Portal availability during a frozen plan
If your Haven subscription lapses or is cancelled, your member portal remains fully accessible to your members. Members can still sign in, view their profile, use the directory, and pay dues through the portal. Your admin dashboard becomes read-only, but your club’s day-to-day operations continue uninterrupted.Explore portal features
Member directory
Learn how the member directory works and how members control their own visibility.
Member profile
See what members can edit on their profile and how to renew from the portal.