{your-slug}.gohaven.co/admin/members.
The unified people database
In Haven, everyone is a person record. Active members, lapsed members, pending applicants, honorary members, and plain contacts (people you track without a membership) all live in the same list. The difference between them is a status field, not a separate section of the dashboard. This means you run one search to find anyone, apply one filter to narrow by status or membership level, and export one CSV when you need a full roster.Member statuses
Every person in Haven has one of the following statuses:| Status | What it means |
|---|---|
| Active | Paid, current membership |
| Lapsed | Past renewal date, within the grace period |
| Pending (new) | Applied and awaiting payment or admin approval |
| Pending (renewal) | Renewal initiated but payment not yet confirmed |
| Suspended | Manually suspended by an admin |
| Honorary | Active membership with no dues required |
| Contact | In your database with no membership level assigned |
Contacts are useful for tracking event attendees, prospective members, newsletter subscribers, or anyone you want in your database without a membership.
Tags
Tags let you group members for filtering and email targeting without creating complex permission structures. Common examples include “Board Member”, “Finance Committee”, “Volunteer”, and “Founding Member”. You assign tags on any member record. Members can hold multiple tags at once. Once a tag exists in your database, you can:- Filter the member list to see only people with that tag
- Target an email blast to everyone who has the tag
- Export a filtered list to CSV
Secondary email
Every member record supports a secondary email address. When Haven sends any automated email to that member — renewal reminders, event confirmations, welcome messages — the secondary address is CC’d automatically. This is useful for:- Family memberships where a spouse or partner wants to stay informed
- Members who prefer to receive club correspondence at a work address in addition to their personal inbox
- Organization accounts where an assistant manages the inbox
The member list view
Open Members in the left sidebar to see your full people database. The list view gives you:- Search — searches first name, last name, and email address as you type
- View filter — switch between All, Members only, and Contacts only
- Status filter — narrow to a specific membership status
- Level filter — show only members in a particular membership level
- Sort — order by recently added, name, or renewal date
Adding a member manually
You can add individual members one at a time from the admin dashboard. This is the right approach when someone pays by check, signs up at an event, or asks you to add them directly.Click Add Member
Select Add Member from the top-right button. If you want to add a non-member contact, choose Add Contact instead (available in the same dropdown).
Fill in the member's details
Enter at minimum a first name, last name, and email address. You can also set:
- Membership level
- Status
- Join date
- Phone, address, and secondary email
- Tags
- Admin notes (internal only, never visible to the member)
If you need to add many members at once, use the CSV import tool instead. See Importing members for step-by-step instructions.
Related pages
Membership levels
Create and configure the tiers your members can join.
Custom fields
Capture organization-specific data on every member record.
Importing members
Bulk-import your roster from a CSV file.